If you received your order and the package was damaged in transit, please contact us. Please retain all packaging (box, wrapping paper, etc.) for verification purposes.

We will most likely require damaged products to be sent back to us for inspection.

The day after placing the order. We do not ship on Sundays and public holidays.

We use the PosteItaliane courier for small shipments (www.poste.it)
and the courier DHL (www.dhl.com) and GLS for larger shipments.

All our shipments offer package tracking
to see the progress of the shipment.


Not all shipping options may be available for a particular country.

Available shipping options depend on the total weight/price of your order and the location we will ship to.

We are not responsible for late delivery.

The price for the shipping options will be presented to you before completing the payment.
All store items are weighed correctly, so at checkout the system will calculate the correct shipping costs and present you with a list of shipping options.

If you put a few items in your cart and start the checkout process, you can see what the shipping costs will be without actually having to complete an order.

No. Customs, duties and taxes are not included in the shipping costs paid to us.
You will need to pay any customs fees, duties or taxes to your local courier
after the parcels have been processed by customs.

Rc Model Store is unable to determine how much it may charge you
your country for these rates.

We suggest customers contact their local postal carrier
or your customs office for more information on duties, taxes or customs charges for your country.

There are no customs duties and taxes in various European countries!

No, in European countries you do not pay additional taxes.

No, we can send all products.